Christian Radio, I Choose You Because

Who knew that Christian radio listeners could be amazingly picky? Do they only want to hear music or scripture and go on about their day? Yes. But we found that Christian radio listeners are more mindful in what they want from their radio stations.

Research released from the Finney Medial Why Listen?® 2016 survey shows that Christian radio listeners have specific wants, and when those are met they are intensely loyal. In fact, the vast majority indicate they listen either exclusively to almost exclusively to Christian radio. This information is derived from the survey results of 23,000 Christian radio listeners in the United States and Canada.

In the latest whitepaper “Christian Radio: I Choose You Because” we explore the loyalty factor and the similarities and differences among three format groups of Christian radio listeners—the listeners who listen for Christian teaching only, the listeners who listen for Christian music only, and the listeners who listen for both teaching and music. For all of these listeners it is clear: If you want to cause them to come back more often, breaks and songs that are focused on helping your listener grow spiritually and an uplifting, encouraging tone will bring her back.

There’s a much broader list of observations, questions to ask and actions to consider in the whitepaper. Download it.

Next time you attend an event—say a Mercy Me tour event—look around.  Look over the audience like Jan did recently and really see your listener.  She’s the listener sitting with a group of girlfriends —the one that’s the mom with her almost grown daughters.  She’s the one holding the hands of two small children, asking for a booster seat (yes, that happened).  She the one with her hubby, dressed almost too nicely, very into the sound.  And she’s the gal all alone, looking a little worn and run down.

Are you moving toward her?  Are the songs you are playing the ones she loves?  The ones that lift her up and encourage her?  That cause her to turn up the sound as she drives home from work?

Chuck has a couple specific questions for you.

  • What’s in your music library? Is Blessed Assurance by Third Day? That’s right.  It was not released as a single.  But your listener could care less.  She doesn’t know the ins and outs of how songs are released.  She only knows that it warms her heart and soul.
  • Are you reviewing your recent song history from time to time to be certain that some of the most loved songs aren’t getting slammed by artist sep rules that are set too long?  And that huge testing songs like Amazing Grace My Chains Are Gone are actually playing often enough for average listener to hear it.
  • Are you at least discussing songs like Give Me Words to Speak with Aaron Shust? Sure it came out about ten years ago.  But not only discussing among yourselves, are you discussing this with your listener?  Doing music research that accurately reflects your audience?  They can’t weigh in if you don’t include the song in the research.

With you, we want you to grow your audience—both spiritually and numerically.  To do that, keep her ear tuned your way because you are tuned to her heart and her musical choices.

Additional Resources:  For more input on this important topic, check out this month’s Finney Fast Five and our supplemental song list behind the Finney Fast Five top artist list.

Finney Media does music research that discovers what your listener wants to hear.

What she says

Movie A Dog’s Purpose (2017)

Chuck and Jan here.

Movie A Dog’s Purpose (2017)

Recently, we asked about 125 people, mostly women, who listen to Christian music radio, for their description of “worshipful Christian music”.

Movie A Dog’s Purpose (2017)

Just to be clear, these were not professional musicians, Program Directors, theological experts or even industry leaders. These were your radio listeners. Moms. Teachers. Managers. Grandmas. Grocery store clerks. Your everyday radio listeners.

Movie A Dog’s Purpose (2017)

The responses were consistent. Consistently positive and God-focused. We think you’ll be interested in their word choices and comments as you select music and decide what to say between the songs.

Movie A Dog’s Purpose (2017)

Nikki says, “Worship music points directly to Jesus and lifts up His name!”

Luanne says, “Lyrics that speak about the Savior!”

And Jeff adds, “Praising the Lord our Creator for His love and everlasting life!”

Movie A Dog’s Purpose (2017)

And what was the word emphasis in their descriptions?  In rank order, here are the most used descriptors:

  1. Praise
  2. Uplifting
  3. Worship
  4. Closer [to God]

Movie A Dog’s Purpose (2017)

Coming in for honorable mention are words like “prayerful” and “glorify”.

Movie A Dog’s Purpose (2017)

All of which should make any theologian give a cheer. And it should provide a Program Director with some listener guidance on song selection, since our  Finney Media Why Listen? national research shows “worshipful Christian music” to be a top reason that your listeners tune in.

Movie A Dog’s Purpose (2017)

Hear Nina: “Music that puts the focus on worshipping and adoring the Lord for who He is and what He’s done.”

Movie A Dog’s Purpose (2017)

Nina, we agree. We couldn’t have said it better ourselves.

Movie A Dog’s Purpose (2017)

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By wisdom a house is built. And by understanding it is established; And by knowledge the rooms are filled With all precious and pleasant riches.  – Proverbs 24:3-4

Your website is the “Home” of your digital ministry.  Here are 5 simple (and inexpensive) things you can do in order to build wisely your digital home to make it a welcoming place and to fill with the precious and pleasant riches of His Word and more.

  1. Pray for your Website and your Digital Ministry

Do you cover your website and digital ministry in prayer? More and more, this part of your ministry will be where your audience will engage with you at least in some way.  Also, this is an area for your ministry where you may have staffers as well as maybe some contractors who are not believers (yet!).

  1. Ensure you have an opportunity for website visitors to “Listen Now” on every pageWebsite screen shot

Your live broadcast is still likely the heart of your ministry.  Invite website visitors to “Listen Now” on the very top of your home page and at least once on every other page (or in your header and footer, depending on how your site is organized).  Some media outlets will begin playing their live feed automatically when visitors come to their home page.  Visitors can listen to the live feed while otherwise engaging with your site, enabling you to reach them in a more in-depth way.  Also, as visitors leave your site, they may still leave the broadcast playing, further extending your ministry to them.

  1. Make sure your links to program partners and other outside content “Opens in a New Window”

Wlinks to program partners and other outside contentebsites are great for giving people access to additional information by adding Hyperlinks.  One typical example is to have links on your program guide to the ministries you are broadcasting.   While promoting our program partners and giving our listeners more information is helpful, we want to do that by opening a new website window rather than closing out of your website.  This enables the visitor to easily return to your site and to continue to engage with your ministry.

  1. Integrate your Social Media into your website

Many broadcast ministries have very limited staff and time to keep their website presence fresh and interactive.  One easy way to keep the site current is to leverage your social media accounts (Facebook, Twitter, Instagram, etc.) which you are already populating anyway.   By integrating these accounts on your website, the latest content always appears and there even can be some two-way communication with your audience based on efforts your staff / volunteers already are performing.  This also brings a regular presence of “story” into this part of your ministry, something as important for your website as for your on-air presence.

  1. Regularly review how your site works on mobile devices

Over 56 percent of website visits are now happening over mobile devices. While this percentage may be a little lower for US-based Christian broadcast ministries, we still can see the importance of having your website working well for those using a smartphone or other device.  There may be a little more investment here but there are many “Mobile Responsive” tools and templates to get your site working well across all devices.

Finney Media can coach you on how to significantly improve your online presence with mostly your existing team and resources.  Review our DigiTal Offerings   online or email chuck@finneymedia.com to learn more about our services in this important ministry area.

In Part 1 of this two-part series, we answered a few questions about how we see the future. You can read that HERE.

Chuck here. One of my top five Strengthsfinder areas is called Futuristic. And it is true: I do love to visualize the future. That’s why I have a list of 9 observations. These are not in order of importance or possibility—you can gather friends around and chat about any one of these reflections! So, let’s go!

  1. CMB stations: Pay attention to the ones that win way beyond what they should. This means those that are the big “famous” ones, and those that are not as famous. Ask: What are they doing that is audience focused? And especially ponder if that audience focus is not within the conventional wisdom.
  2. TV: Who is winning as people cut cords and switch how and where they receive? Note Disney’s move to create their own “Netflix”. Biggest change is unique, connective, “addictive” content. How do we do that while being boldly about our values?
  3. Alexa: This delivery device is now getting press due to its rapid and vigorous growth. Keep an eye here as radio becomes a part of this audio. As Tom Taylor said recently, “Voice is the new touch.”
  4. Jesus in today: What would Jesus do right now to reach our culture? Just a thoughtful guess: It would be consistent with the Great Commandment (Love) and the Great Commission (Go). It would involve community, genuine caring and a passion for people.
  5. Christian radio: Yes, it is the fastest growing radio format. Part of that is demand for Christian media because of the increasing coarseness of the world. If we focus on broadly accessible content while still being Biblically bold, this could be our most amazing time of growth.
  6. Digital: Things will likely go more digital. An obstacle in music is rights fees. This logjam must resolve. When digital music rights get resolved (two years or 20 years?!?), get out of the way of growth!
  7. Content IS king: With a million channels, getting your head wrapped around this solves a lot of issues. Of all the things you should address, this might be the most important and potentially impactful.
  8. Where to look: The answers almost certainly won’t be where the hype is. Get focused on the win and not on distracting “shiny objects”.
  9. God’s view: God has asked us to be His witnesses and He has empowered us to do just that.

The future is on my mind. Yours, too, judging from recent conversations. As a result, I’ve compiled a few questions that have come my way, with thoughts. Whether you agree or not, the conversation is worth the energy, for the future is the page God gives us to serve Him.

Here we go.

1) What should my station, network or ministry do today, to be positioned for future years of impact?

We recommend that change become something you study, and by that we mean more than media change. Focus your attention on other industries, too – airlines, retail such as Walmart and Amazon, and then other forms such as Google. Within the media space, stretch to outside your immediate type. If you are in radio, look at music and publishing, video and new digital methods such as Alexa. Know what you can know. Also know the things you can’t know. Develop principles from your review. For example, digital will be the delivery when the listener is ready – and when it’s easy, intuitive and free (or cheap). Be prepped and poised to move quickly.

2) What’s the best way to update how we target our audience?

Society is a mix and you want to reflect that. But possibly less obvious, but also true is this: Address where the world actually is on things about God. We tend to talk as though our audience is a tiny church-going bubble and assume way too many things about where our listener is. In reality, only some of the available audience is in the conservative Bible church bubble. The impact comes in doing what we do in a way that is widely accessible and simultaneously consistent with the Word.

3) What can we learn from some of the larger churches?

Good examples for radio are the bigger churches with the most non-church people going and trying. Why? Because they are so much like what we are trying to accomplish – broadly accessible without turning away the core. It’s so helpful if the people weighing in “get” great product but also “get” Christian belief. You can’t fake genuine passion! This is a group worth visiting and observing.

As we wrap this post, a reminder to me and you how our studying and reviewing needs to be done prayerfully, relying on the Holy Spirit’s guidance. God got our future and He’s got plans!

Next time, Part 2….who is winning as people cut cords?

What are the spiritual thought patterns of our listeners? Over the summer in Finney’s Fast Five, we compared Christian radio listeners with Christians nationwide on beliefs and faith attitudes. Using Barna Research’s nationwide survey results on Beliefs, Faith and Cultural Attitudes, we asked the same questions Barna asked of Christian radio listeners in multiple markets across the US to see if their beliefs are similar to or different from Christians nationwide.  

We found some encouraging, some enlightening—and some would say troubling—trends among our listeners. We compiled these important understandings. DOWNLOAD and read them.

You’ll discover what makes up their reflections on spiritual matters. DOWNLOAD the compilation for what we think is our big communication challenge, and very importantly, what we as Christian communicators can do about it.  

Let’s wrestle and pray about the most important thing in our work—how we can communicate clearly to help our listener move closer to Jesus.  

It’s September. You’ve seen them. The fluorescent green skeletons, jack-o-laterns, goblins, sequined Superman costumes mixed with the smell of chocolate and Christmas craft kits. The holidays are here.

The first sensation you may feel is your heart leaping—a leap of anxiety. Share-a-thons, Radio Specials, Promos, Remotes, Social Media, Decorations, Office Parties, Donor Gifts … so much to do. And do you have a plan for all such festivities?

That’s okay. Take a deep breath and get ready for a little advice on how to increase your productivity during the holidays – without adding stress. We’re taking on the lie of multitasking.

Let’s back up just a bit. In 2008, before the lie of multitasking was common knowledge, David Crenshaw had written a book called The Myth of Multitasking.” Mr. Crenshaw was a torch bearer, illuminating truth to those who believed that multitasking was key to efficiency. Slowly but surely his book proved correct.

Fast forward to today. Despite all the research, statistics and proof, employers and employees still cling to the lie of multitasking.

Why? Because modern office workers equate overstimulation with purpose. As workload increases, they feel a sense of self-importance … navigating through multiple programs at once … hitting every ball pitched with Mickey Mantle swagger. But the truth is, if you’re expecting multi-tasking to improve anything, you’re wasting time and money.

TOO BUSY TO GET BUSY
One specific research piece by the American Psychological Association shows that multitasking is neither effective nor efficient. Their findings are in agreement with many others – that shifting focus from one task to another is not a fast or smooth process. First, there is a lag time that your brain uses to switch from the first task to the second. It takes at least a few seconds for your brain to then fully engage on the second task. Though it may feel like a split second, research has proven that this shift takes up to 40 percent more time than single tasking. When you multitask, you really aren’t doing two things at once. You’re switching from one thing to another, albeit quickly.

Let’s run the numbers. For each task an employee is required to do in a single transaction, tack on 40% switch time. Even if we’re only talking five seconds, multiply that per task, per transaction, per hour, per number of employees, per day, per year … you get the picture.

DECENTLY AND IN ORDER
Bottom line: By our very nature, human beings are already distracted on many levels. If you really want to maximize productivity during the upcoming holiday season, try the hardline approach of single tasking. Not only will your productivity increase, employee “twitchiness” and distractedness will decrease.

The Bible tells us to do things decently and in order in church. Why not carry that to the workplace?

Here’s a few specific suggestions. After a read, you may feel a sense of stress relief.

  1. Set aside specific times for each task. If your task or project has a lot of moving parts, SCHEDULE and SEGMENT each one so that you’re performing only one segment at a time. An effective program for this is Microsoft Project. Project allows you to segment each task into steps, view each step one-by-one, mark each with the time/date allotted to complete the task and assign subtasks.
  2. Check your email at planned times. DESIGNATE the times on your daily calendar.
  3. Work on only one task or one project at a time. That means one screen, one train of thought, one single goal, one single purpose. If your work requires computer rendering time, use this time to take a scheduled break. DO NOT check your email or work on a second task.
  4. Take a SCHEDULED break five minutes per hour.
  5. Create a focused workspace and schedule the rules/hours for that space. If you are blessed enough to have your own office, you are way ahead. Communication Professor Clifford Nass, one of the researchers whose findings are published in the Aug. 24th edition of the Proceedings of the National Academy of Sciences, says that heavy multitaskers are “suckers for irrelevancy” because “everything distracts them.”

PEACE OF MIND
The Ghost of Christmas Unplanned is upon us. Be ye not frightened. Instead, make a list of upcoming events, tasks, subtasks, time allotments, due dates, materials and human capital resources. Schedule everything. Arrange your workspace for maximum efficiency and minimal distraction. Work on only one subtask at a time. With a diligent effort to maximize your focus, peace of mind will surely follow. The fall and winter holidays are a joyful time, and what a joy it is to know that you can do one thing at a time (breaks included) and still come out ahead. Click here to read our next blog

Five simple things to do RIGHT NOW to coach talent that takes 35 minutes a week 

Gary Moreland here. 

Let’s face it, if your air talent is not getting coaching like you know they should it’s your responsibility to make sure it gets done.  

Maybe no one is saying anything. Your boss probably thinks it’s happening.  

The talent wants the coaching but also feels that bringing it up is just asking for criticism.  

You’re so busy that weeks and weeks pass by and it seems like days.  

Maybe you don’t have confidence in your coaching ability. Maybe you think it’s the consultant’s job, or maybe you don’t have a consultant.  (We’re happy to work alongside you! Please check with us.  Details HERE.) 

You can keep going like this and nothing will change. Or you can fix it. Right now. 

 Let’s fix it.  

The first way we’ll fix it is by adjusting your expectations. If you think of coaching as a big commitment of time and energy, then as a busy PD it’s natural to avoid it. You think it’s a huge project or you do nothing. Let’s make it a smaller, less intimidating project.   

Here are five simple things you can do right now and keep doing in just 35 minutes per week.

  1. Repent. 

Agree that air talent coaching is super important and that you’ll do something about it. 

2.  Commit to engage your air talent and their performance. 

Commit to making sure they WILL be coached regularly. Be confident that consistent, small engagement can make a big difference. 

 Guess what! Two steps are done and you’ve taken hardly any time! Now for the simple, practical 35-minute per week steps: 

 3.  Listen to 3-4 breaks with a pad and pen and write down what you notice. That’s 15 minutes. 

 Write down things you like and why. Write down things you don’t like and why. 

 Now organize your observations into 3 lists of 2-4 points each: 

List 1. Hugs – the stuff you liked and why 

List 2. Grow – the stuff you think needs to change and improve and why 

List 3. Goals – a short summary of what to keep doing and what to improve in 

  1. Meet with your air talent and encourage them. Another 15 minutes.

 Start with a few true words about their value, strengths, and potential. Start positive because they’re nervous and convinced this is going to be about what they’re doing wrong. So, show them what they’re doing right. Let them know you believe in them.  

 They are doing art and artists need confidence. 

 Then go through your Hugs, Grow, and Goals lists.  

 Sometimes use some audio to illustrate your points.  

 Major on the positive and let them hear and feel what they did right. Be blunt and brief about change and improvement, then finish with something positive. 

  1. Follow up with a brief, positive email summary of your points. There’s the final five minutes.

 In the email, just summarize what you talked about from your Hugs, Grow, and Goals lists. The email is a reminder that reinforces your meeting. Keep it short and encouraging, yet straightforward about change and improvement. 

 Good things will happen from this 35 minute per week habit! 

  • Your air talent and station will improve and you’ll serve listeners better.   
  • Talent will not despise and avoid coaching sessions. They may even grow to sort of like it! (Maybe. We hope.) 
  • They’ll respect you for doing your job. 
  • It’s good for them to know you’re listening, paying attention, and that you will hold them accountable. 
  • YOU’LL grow in confidence as a coach. 

 And that’s it.  You are on your way. 

 Pssst…you’ll want to check out Gary’s book at AFAMILYSHAPEDBYGRACE.COM.

What does your listener actually say about you to friends?

In 2016, Finney Media set out to answer that question, and with the help of numerous radio stations, networks and program ministries, found more than 23,000 people willing to candidly share.

A summary result of what your listener thinks about you was created in the Net Promoter Score. The NPS is this tough formula: Answering this question, “If 1=highly unlikely and 10= very likely, how likely are you to recommend the Christian radio station or program that sent you this survey to a friend or family member? The Net Promoter Score is derived from the total percentage of 9’s and 10’s minus the total percentage of 1’s through 6’s. Whew. That’s a tough measure!

Well, from listeners who chose the Format they prefer to listen to most*, we got this astonishing information:

NPS Promoter Scores || Finney Media

Today, as you work to expand and deepen your ministry impact, you have another opportunity to listen to your listener—and at a low cost, now even more affordable with a limited time special offer! Right now, the first 25 to sign up will receive a $100 rebate on top of the already discounted special price for CMB and NRB members and Advocace and Finney Media clients.

One of the things we’ll look for is trending on the Net Promoter Score. Of course, if you are joining for the first time, you’ll be able to compare and contrast your own individualized score with the national score.

We listened to your requests for even more listener insight. The result—deeper questioning in areas of high interest. You should know that the 2018 Why Listen™ Survey will delve deep into the minds of your listeners and will explore the Net Promoter Score and many additional areas. Read last week’s blog Inside Your Listener’s Head and Heart.

We suggest that now is the time to look over the form on finneymedia.com/whylisten, to pray and to sign up.

The survey distribution begins on a set schedule in January 2018. The first 25 survey sign ups, however, will be taken in the next days. Your listener has a lot to say—to you and to her friends!

For more information, contact Chuck Finney at Chuck@finneymedia.com or 214.676.7713 or Jan Shober at Jan@finneymedia.com or 719-331-6482.

*More information like this will be available in the upcoming whitepaper: Christian Radio, I Choose You Because…! The Reasons Behind Specific Format Choice

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